aq880 Privacy Policy

1 Introduction and Scope

aq880 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") applies to every individual ("user", "you") who uses the aq880.cam website.

By registering on the aq880 platform or continuing to use our services, you will be considered to have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services.

This Policy is consistent with and should be read together with our Terms and Conditions and Responsible Gaming policy.

2 Types of Information Collected

aq880 collects the following types of information to operate its services properly:

2.1 Personal Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time, date, and session information
• User behaviour data collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history, win/loss records
• Preferred game categories and usage patterns
• Bonus claims and promotional offer usage details

3 How Information Is Collected

aq880 collects information in the following ways:

• Registration form: Information you provide directly when creating an account.
• Verification process (KYC): Documents submitted for identity and age confirmation.
• Financial transactions: Information collected through the payment gateway during deposits and withdrawals.
• Automatic collection: Technical and behavioural data collected by monitoring your activity on the platform.
• Customer service communication: Information you share through live chat or email.
• Third parties: Information received from authorised third-party providers for fraud prevention and identity verification.

4 Purpose of Using Information

aq880 uses the collected information for the following legitimate purposes:

4.1 Account Management

Information is used to create, manage, and secure your account and for sign-in verification.

4.2 Service Delivery and Improvement

Information is used to operate cricket betting, slots, live casino, and other gaming services properly, and to improve your experience according to your preferences.

4.3 Financial Transaction Processing

Financial information is used to complete deposit, withdrawal, and bonus transactions safely and accurately. All transactions are secured with SSL encryption.

4.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access, fraudulent activity, money laundering, and suspicious transactions.

4.5 Regulatory Compliance

Information is used to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations and for age verification. This process is part of our commitment to operating as a responsible platform.

4.6 Communication and Support

Contact information is used to send you important account notifications, security alerts, and customer service responses.

4.7 Responsible Gaming

Information is used to analyse gaming behaviour patterns, identify problematic gambling behaviour, and provide assistance when needed.

5 Sharing and Disclosure of Information

aq880 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment providers: bKash, Nagad, Rocket, and bank transfer service providers receive the minimum information necessary to process transactions.
• Technology partners: Technology providers required to operate the platform, who work under strict confidentiality agreements.
• Identity verification services: Authorised verification providers for completing the KYC process.
• Legal authorities: In response to legal obligations, court orders, or valid requests from investigative agencies.
• Fraud prevention: Information related to suspicious activity may be shared with industry-standard fraud prevention databases.

All third-party partners are contractually bound to uphold aq880's privacy standards and are permitted to use the information provided only for the specific purpose it was shared.

6 Data Storage and Security

6.1 Retention Period

Information will be retained for as long as your account is active and for as long as required to meet regulatory obligations after that. Financial transaction records are generally retained for a minimum of five years from the date of the last transaction.

6.2 Security Measures

aq880 applies the following industry-standard security measures to keep your information secure:

• Data transfer protection through 256-bit SSL/TLS encryption
• Encryption of stored data
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can view the relevant information
• Real-time monitoring to detect unauthorised access

6.3 Geographic Storage of Data

Your information is stored on secure servers. If any information needs to be transferred outside Bangladesh, it will only be done to jurisdictions with adequate protection measures in place.

7 Cookies and Tracking Technologies

The aq880 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform remember your preferences and improve your experience.

7.1 Types of Cookies

• Essential cookies: Necessary for the core functionality of the site — maintaining login sessions and ensuring security.
• Functional cookies: For remembering your preferences and settings.
• Analytical cookies: Collecting anonymous data to monitor and improve site performance.

7.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may affect some important site functionality and login sessions may not work properly.

8 Your Rights

As a user of aq880, you have the following rights regarding your own information:

• Right of access: The right to know what information has been collected and stored about you, and to request a copy.
• Right to rectification: The right to request correction of inaccurate or incomplete information held in your account.
• Right to erasure: The right to request deletion of your information in certain circumstances, although some information may need to be retained due to legal or regulatory obligations.
• Right to restriction of processing: The right to request that processing of your information be limited in certain cases.
• Right to data portability: The right to receive a copy of your information in a structured, commonly used format.
• Right to object: The right to object to the processing of your information in certain circumstances.
• Withdrawal from marketing: The right to unsubscribe from promotional communications at any time.

To exercise any of the rights above, email us at [email protected] or contact us through 24/7 live chat. We generally respond to requests within 30 days.

9 Protection of Minors

aq880 strictly provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration and identity documents are collected as proof of age during the KYC process. If we become aware that a minor has provided information, that account will be closed immediately and all related information will be deleted.

If you believe that a minor has registered on our platform, please contact us immediately.

10 Policy Changes and Updates

aq880 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice will be published on the website.
• A notification will be sent to your registered email address.
• The date of the change will be clearly noted at the top of this page.

Continuing to use the platform after a revised policy is published will be considered as your agreement to the terms of the new policy. It is therefore recommended that you check this page regularly.

A copy of the previous version of the policy is kept on file with us and will be provided upon request.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated privacy team will review your request in a timely manner.